Privacy Policy Kiss 98 – Malaysian Player Data Protection

Kiss 98 is committed to protecting the privacy of every member who uses our platform. This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and outlines our practices regarding the collection, use, storage, and protection of your personal information.

This Privacy Policy applies to all information collected through the kiss98.biz website, the Kiss 98 mobile app for iOS and Android, and all communication channels associated with the Kiss 98 platform including live chat, email, and WhatsApp.

By registering an account or using any kiss 98 service, you give your consent to the practices described in this Privacy Policy. We encourage you to read this document carefully and to reach out to our team if you have any questions.

Kiss 98 collects your personal information across several different contexts. Below is a full breakdown of the types of information we collect and the circumstances in which it is collected:

Information You Provide Directly

Automatically Collected Information

• The IP address of your device when accessing the Kiss 98 platform – used for geolocation verification and fraud prevention.
• Device information (device type, operating system, app version) – for technical support and platform optimisation purposes.
• Platform activity logs including login times, bets placed, and deposit and withdrawal amounts — for audit, security, and compliance purposes.
• Cookie and session tracking data – to enhance the user experience and support platform analytics. Please refer to section 6 for more details on cookies.

Kiss 98 uses the personal information collected for the following purposes, all aimed at delivering a better experience to our Malaysian members:

• Account Management: Creating, managing, and verifying your Kiss 98 account, including the KYC process required for legal compliance.
• Transaction Processing: Processing deposits via DuitNow, Touch 'n Go eWallet, GrabPay, ShopeePay, Boost, FPX (Maybank2u, CIMB Clicks), and withdrawals to your registered account.
• Platform Security: Detecting and preventing fraud, money laundering, multi-account usage, and other suspicious activity that violates Kiss 98's Terms & Conditions.
• Customer Support: Resolving complaints, responding to enquiries, and providing technical assistance to Kiss 98 members in Bahasa Melayu.
• Service Communications: Sending important notifications related to your account, platform updates, and relevant security information.
• Promotions & Offers: With your consent, sending you relevant promotional information, bonuses, and exclusive Kiss 98 offers tailored to your interests.
• Responsible Gambling: Monitoring usage patterns to identify signs of problem gambling and proactively reaching out to members who may need support.
• Legal Compliance: Fulfilling reporting obligations to relevant Malaysian statutory authorities when required by law.

Kiss 98 does not sell or transfer members' personal information to third parties for marketing or commercial purposes. However, in certain circumstances, we may share necessary information with the following parties:

Trusted Service Providers

Kiss 98 works with carefully selected third-party service providers to operate the platform — including technical infrastructure providers, local Malaysian payment processors, and identity verification service providers. All third parties are bound by strict data confidentiality agreements.

Legal Requirements

Kiss 98 may disclose your personal information to Malaysian statutory authorities where required by law, court order, or a legitimate official investigation – including in the context of financial crime prevention and anti-money laundering.

Protecting the personal data of Kiss 98 members is our highest technical priority. We continually invest in the latest security infrastructure to keep your information safe at all times.

• 256-bit SSL Encryption: All communications between your device and kiss 98's servers are encrypted using TLS 1.3 – the same standard used by Malaysian banking institutions.
• Encryption of Stored Data: All sensitive information such as passwords and financial data is stored in encrypted format using AES-256 encryption on secure servers.
• Two-Factor Authentication (2FA): Kiss 98 offers 2FA on all accounts to provide an additional layer of security beyond passwords alone.
• 24/7 Monitoring: kiss 98's technical security team monitors our systems around the clock to detect anomalies or intrusion attempts in real time.
• Regular Security Audits: The Kiss 98 platform undergoes periodic external security audits by independent audit firms to identify and address any potential vulnerabilities.
• Internal Access Controls: Only Kiss 98 staff with a legitimate operational need may access member data, and all such access is logged and audited.

The Kiss 98 platform uses cookies and similar tracking technologies to enhance the user experience, analyze platform usage, and maintain the security of your session. Below are the types of cookies we use:

Cookie Types at kiss 98

• Essential Cookies (Required): Required for core platform functions such as login session management, security, and transaction processing. These cookies cannot be disabled.
• Preference Cookies: Saving your preferences such as language, theme, and display layout to deliver a more personalized experience each time you access Kiss 98.
• Analytics Cookies: Collecting aggregated information about how members use the Kiss 98 platform to help us improve features and overall platform performance.
• Security Cookies: Used to detect suspicious activity, prevent unauthorized access, and protect your account from security threats.

You can manage or disable non-essential cookies through your web browser settings at any time. Please note, however, that disabling certain cookies may affect the functionality of the kiss 98 platform.

As a Kiss 98 member and data subject under the Malaysian PDPA, you have the following rights regarding the personal information we hold about you:

• Right of Access: You have the right to request a copy of the personal information we hold about you at any time. Requests can be submitted by email to support@kiss98.biz and will be processed within 14 business days.
• Right to Rectification: If you find that any information we hold about you is inaccurate or out of date, you have the right to request an immediate correction. Most details can be updated directly in your kiss 98 account settings.
• Right to Withdraw Consent: You may withdraw your consent to receive marketing or promotional communications from Kiss 98 at any time through the notification settings in your account.
• Right to Complain: If you believe that Kiss 98 has not handled your personal data properly, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.

Kiss 98 retains your personal data for as long as your account remains active, and for the period required thereafter to meet legal obligations, resolve disputes, and enforce our agreements.

Data Retention Guidelines

• Financial Transaction Records: Retained for a minimum of 7 years from the date of the transaction, in line with Malaysian legal requirements relating to financial records and anti-money laundering.
• Identity Verification (KYC) Information: Retained for 5 years following account closure, in accordance with applicable statutory compliance requirements.
• Support Communication Log: Retained for 2 years for quality assurance purposes and resolution of any disputes that may arise.
• Aggregated Analytics Data: De-identified data may be retained for a longer period for the purposes of continuous Kiss 98 platform improvement.

Once the designated retention period has lapsed, kiss 98 will delete or anonymise your personal data in a secure and irreversible manner.

The Kiss 98 platform is for individuals aged 18 and above only. We do not knowingly collect, store, or process any personal information from individuals under the age of 18.

Kiss 98 uses a multi-layered age verification system during the registration process. Should we discover that information has been collected from a person under the age of 18 without our knowledge, the account will be closed immediately and all associated data will be permanently deleted from our systems.

If you have any questions, concerns, or requests regarding the Kiss 98 Privacy Policy or how we handle your personal data, our team is ready to assist through the following channels:

• Privacy Email: support@kiss98.biz – include the subject line "Privacy Enquiry" for faster handling.
• Live Chat: Available 24/7 within the Kiss 98 platform — the fastest way to get an immediate response.
• WhatsApp: Call the number listed in your Kiss 98 account for ongoing assistance.

Kiss 98 will update this Privacy Policy from time to time to reflect changes in relevant practices, laws, or technology. Members will be notified of any significant changes via their registered email address at least 14 days before the changes take effect.